KEYLARM operates this store and website (the “Services”) to provide you with a curated shopping experience. KEYLARM is powered by Shopify. This Privacy Policy describes how we collect, use, and disclose personal information when you visit, use, or purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of personal information.

Overview

Please read this Policy carefully

By using and accessing any of the Services, you acknowledge you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described.

Information

Personal information we collect or process

When we use the term “personal information”, we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified so it cannot reasonably be linked to you.

Depending on how you interact with the Services and where you live, we may collect or process:

• Contact details including your name, billing and shipping address, phone number, and email address.
• Financial information including payment method details, transaction details, payment confirmation and other payment information (note: payment processing is handled by Shopify and payment providers).
• Account information including username, password (where applicable), preferences and settings.
• Transaction information including items you view, add to cart, purchase, return, exchange, or cancel, and your purchase history.
• Communications including information you provide when contacting customer support or leaving reviews.
• Device information including device, browser, network information, IP address, and other unique identifiers.
• Usage information including how and when you interact with or navigate the Services.

Sources

Personal information sources

We may collect personal information from:

• Directly from you when you visit, purchase, create an account, or communicate with us.
• Automatically through the Services (including cookies and similar technologies).
• Service providers who help us run the store (payments, analytics, support, fulfillment, shipping).
• Partners or third parties (for example, advertising or analytics partners) as permitted by law and your settings.

Use

How we use your personal information

• Provide, tailor, and improve the Services (process payments, fulfill orders, shipping, returns, account management, reviews, recommendations).
• Marketing and advertising (send promotional communications and show ads on our site and elsewhere, including based on prior activity).
• Security and fraud prevention (authenticate activity, detect and investigate fraud, protect the Services).
• Communicating with you (customer support, order updates, service messages).
• Legal reasons (comply with law, respond to lawful requests, enforce policies and protect rights).

Sharing

How we disclose personal information

We may disclose personal information to third parties for legitimate purposes, including:

• Shopify and vendors/service providers who perform services on our behalf (payments, analytics, support, cloud storage, fulfillment, shipping).
• Business and marketing partners to provide marketing services and show relevant ads (in accordance with their privacy notices).
• When you direct us or consent (for example, delivery partners to ship products, social media integrations you choose to use).
• Corporate group/affiliates (if applicable) for internal operations.
• Business transactions (merger, acquisition, restructuring, bankruptcy) where permitted by law.
• Legal compliance and protection (subpoenas, warrants, enforcement of policies, protection of rights and safety).

Depending on where you live, you may have the right to direct us not to “sell” or “share” personal information for targeted advertising. Where available, you can exercise opt-out choices via Shopify’s tools or privacy portal links referenced below.

Shopify

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services. Information you submit will be shared with Shopify and certain third parties (which may be located outside your country) as needed to provide the Services.

We may use Shopify enhanced features to help protect, grow, and improve our business. In these cases, Shopify may use personal information from your interactions with our store, other merchants, and Shopify. Shopify may be responsible for processing certain data for those purposes.

To learn more, you can review Shopify’s privacy resources: Shopify Consumer Privacy.

Links

Third-party websites and links

The Services may contain links to third-party sites. If you follow a link to a third-party site, you should review their privacy and security policies. We are not responsible for the privacy or security of third-party sites or the accuracy of information found there.

Information you share on public or semi-public venues (including social platforms) may be viewable by others.

Children

Children’s data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us with personal information, contact us to request deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as defined under applicable law) personal information of individuals under 16 years of age.

Security

Security and retention

No security measures are perfect. We cannot guarantee “perfect security”, and information sent to us may not be secure in transit. Please avoid sending sensitive information through insecure channels.

We retain personal information for as long as needed to provide the Services, maintain your account, comply with legal obligations, resolve disputes, and enforce policies.

Your Rights

Your rights and choices

Depending on where you live, you may have rights to access, delete, correct, or obtain a copy of your personal information, and to object or opt out of certain uses. These rights are not absolute and may apply only in certain circumstances.

• Access / Know: request access to the personal information we hold about you.
• Delete: request deletion of personal information we maintain about you.
• Correct: request correction of inaccurate personal information.
• Portability: request a copy of personal information and, in some cases, transfer to a third party.
• Opt out of sale/sharing for targeted advertising: where applicable, opt out of certain advertising-related sharing.
• Manage communications: unsubscribe from marketing emails at any time (service messages may still be sent).

If you visit our website with the Global Privacy Control enabled, we may treat that as an opt-out request for the device/browser you used, where required by law. Other than GPC, we do not respond to “Do Not Track” signals.

Complaints

Complaints

If you have concerns about how we handle personal information, contact us using the details below. Depending on where you live, you may have the right to lodge a complaint with your local data protection authority.

Transfers

International transfers

Your personal information may be transferred, stored, and processed outside your country, including in countries where Shopify or our service providers operate. If we transfer personal information out of the EEA or UK, we rely on recognized transfer mechanisms such as Standard Contractual Clauses or equivalent safeguards, unless the destination is recognized as providing adequate protection.

Updates

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page, update the “Last updated” date, and provide additional notice where required by law.

Contact

Contact us

For questions about this Privacy Policy or to exercise your privacy rights, contact us at hello@keylarm.com.au.

If you are in the EEA/UK and your local law requires it, for the purposes of applicable data protection laws, we act as the data controller for personal information we process.