Returns & Warranty

Returns

45 Day Risk Free Trial

We believe in KEYLARM enough to let you try it first. If it's not for you, return it within 45 days of delivery for a full refund. No hassle. No questions.

What you need to know:

• The 45 day window starts from the date your order is delivered
• You can open, test, and use your KEYLARM before deciding
• Product must be returned in its original packaging
• Product must be in good condition and free from damage
• Refund is processed within 5 to 7 business days of us receiving the return
• Refund is issued to the original payment method

How It Works

Starting a return

Shipping

Return shipping costs

Australian orders: We cover return shipping. We'll send you a prepaid return label.

International orders: Return shipping is the responsibility of the customer. We recommend using a tracked service. Once the return arrives at our Melbourne warehouse, the refund is processed.

Warranty

2 Year Manufacturer Warranty

Every KEYLARM is backed by a 2 year warranty from the date of purchase. If your device develops a fault through normal use, we'll replace it with a brand new unit. Free.

What's Covered

Covered under warranty

• Manufacturing defects in materials or workmanship
• Battery failure that prevents charging or holding charge
• Alarm malfunction where the siren fails to activate through either method
• Button failure where the press and hold activation stops responding
• LED failure where the light stops working or flickers
• Charging port failure where the USB-C port stops accepting charge

What's Not Covered

Not covered under warranty

• Physical damage from drops, impacts, or crushing
• Water damage from submersion (KEYLARM is splash resistant, not waterproof)
• Cosmetic wear from normal daily use (scratches, scuffs)
• Damage from unauthorised modification or disassembly
• Lost or stolen devices
• Damage caused by misuse or negligence

How It Works

Making a warranty claim

Additional Info

A few more things

Damaged on arrival? Email us within 48 hours of delivery with a photo and we'll send a replacement immediately. No return needed.

Wrong colour? We're happy to exchange within 45 days. Same process as a return. Email us and we'll organise it.

Bundles and multi packs: The return and warranty policy applies to each individual KEYLARM in the order. You can return or claim warranty on one unit without affecting the others.

Proof of purchase: Your order confirmation email is your proof of purchase for warranty claims. Keep it handy.

Australian Consumer Law: Nothing in this policy limits your rights under Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.